Welcome to our FAQ page! We hope we can answer your question here but if not then please do get in touch by sending an instagram DM or using the contact us page and one of the team will be more than happy to help!
Is @NEON still making neon signs during this crisis?
Yes we are! Our team are passionate about designing and making your neon signs so the online store is continuing to take orders! Unfortunately, we have temporary closed our physical store in Spitalfields, London, due to the crisis. We pride ourselves on excellent customer service so the team are still able to reply to all queries from their working-from-home set ups so just drop us a line!
How long will shipping take?
As we rely on couriers to safely deliver your neon sign, it may take a little bit longer than usual to reach you during this period. We aim to have your signs with you within 21-25 days from the payment date; this includes production & shipping! However, it may take a little longer as we are trying to limit the number of days in the week that we post out to reduce exposure of our staff. We thank you for your patience and know your neon sign will be worth the wait!
Can you literally make any sign?
We pride ourselves are delivering the perfect neon sign for your home. Our design team will work with you to create a design that is only sent for production once you are 100% happy with it, and this service is completely free! Our design team can turn any inspiration you have into a sign, whether that be to copy a font or sign that you've snapped or to drop in some emoticons! We love a challenge so get in touch and let us take it from there!
What is the process for a custom sign?
We recommend getting in touch and speaking with us directly, whether by instagram DM or email or our custom request form. A member of the team will then be assigned to be your sign lead and will work with the design team to create your design. This part is completely free, even if you change your mind. You can take as much time as you need with as many revisions as it takes for you to be 100% happy with it. Once you are, we then email you a payment link which takes you to our payment page with all of our secure supported payment providers. Once the payment is made, the design is sent to our production team. Please note that when the design is sent to the production team, the sign cannot be cancelled.
Does the sign look exactly like the design?
We do our best to ensure that your neon sign looks like the design that you were happy to the highest possible degree. It is important to note that the colour of the neon light is very difficult to capture exactly on media because of the way in which colour is displayed on screens, so there may be a slight difference.
Do you have a store?
Yes we do! We are located in Spitalfields, London! However, due to the current crisis our store is closed but when we have more information about re-opening then we will let you know.
What is an LED neon sign made from?
Our neon signs are powered by LED lights, cased in flexible rubber tubing and attached to a PVC & acrylic board.
We have chosen LED neon because they use much less energy compared to glass tube neon and of course will not break if they fall while being much better value for money!
How is an LED neon sign powered?
All of our LED neon signs come with a 1.5m clear cable that comes off from the bottom of the sign to a power adaptor. The power adaptor then has a power cord that has a plug attachment for your country. They run at 12V so do not produce much heat even with prolonged use.
Is there any special installation required?
All of our LED neon signs come with simple instructions of how to handle and mount them. Once mounted, they are simply plugged into the power socket and you can immediately enjoy their glow! They are all securely attached to an acrylic backing which can either be a squared-off piece or cut to shape. Both have pre-drilled holes for you to be able to mount them, just like a picture frame. Smaller signs can tend to use adhesive tape, such as the 3M Damage-free hanging poster strips, but of course much larger signs would benefit from a permanent fitting. We can only recommend how to mount them, so be sure they are safely secured.
Can an LED neon sign be placed outdoors?
Yes they can! BUT they need to have the appropriate water protection so they are custom made for this which means we need to know before they go into production. There is an extra cost for this so it is best to contact the team for a quote!
How long does an LED neon last for?
We say that an LED sign can last up to 30,000 hours! So if used 5 hours a day, thats just over 15 years! If they stop working before than, it would be well worth checking the power adaptor.
Do LED neon signs need any maintenance?
A simple no! Just a wipe down with a cloth to keep it free from dust is all that is needed.
Do your products come with a warranty?
Yes! All of our products come with a 12-month standard warranty which covers the general workings of the product. Proof of purchase is required which if you purchase online then we will have this on record. The warranty will not cover any damage caused by improper installation or use so please ensure you read the instruction manual.
Do you make glass neon?
Yes! We do make glass neon and make your design into a glass neon if you wish! Glass neon is obviously more fragile and uses more electricity so it does have a higher price than our LED range. Contact us for more information.